Shipping policy

Shipping Policy

At A.M WILLIAMS & S.B WILLIAMS, we strive to ensure that your carefully packaged coasters, decorative trays, and phone stands arrive at your doorstep swiftly and securely. Below you will find detailed information regarding our shipping rates, processing times, and logistics procedures.

Order Processing Times

  • Standard Processing: All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive a notification email with tracking details as soon as your order has been dispatched.

Shipping Rates & Cost Thresholds

We offer competitive, transparent shipping pricing for all our items:

Order Total (USD) Shipping Fee

$10.00 USD and above

FREE Shipping

Under $10.00 USD

$5.99 USD Flat Rate

Estimated Delivery Timeframes

  • Domestic Deliveries (Australia): 3 to 7 business days after processing.

  • International Deliveries: 7 to 15 business days after processing (depending on local customs clearance and regional postal networks).

Order Tracking

Once your package is picked up by our logistics partner, an automated email containing your tracking number will be sent to the contact email address provided at checkout. You can use this number to monitor the progress of your shipment in real time.

Address Accuracy & Undeliverable Packages

Please double-check your shipping address prior to completing payment. A.M WILLIAMS & S.B WILLIAMS is not responsible for packages delivered to incorrectly provided addresses. If a package is returned to our facility due to an incomplete or incorrect address, the customer may be responsible for re-shipping fees.

Customs, Duties, and Taxes (International Orders)

For international shipments, any customs duties, taxes, or import fees levied by the destination country are the sole responsibility of the customer upon delivery.